Support

Email us and a person will read it. There is no ticket queue and no bot.

We answer within two business days, usually faster.

Common questions

I forgot my password.: On the sign-in screen, choose “Forgot password” and we will email you a reset link. If it does not arrive, check your spam folder, then write to us.
Can my partner or a caregiver use the same records?: Yes. Invite them into your Village from Settings. They see and add to what you share with them, and you can remove them at any time — access ends immediately.
Does GoochieGoo work without a signal?: Yes. You can log a feed with no connection and it syncs when you are back online. That is the case we built for.
Is GoochieGoo medical advice?: No. It gives general, everyday information and never diagnoses, treats, or replaces your pediatrician. In an emergency, call 911 or your pediatrician first.
Who can see my baby’s photos?: Only you and the people you invite into your Village. Photos are kept in a private area no other family can read, and they are never used for anything but showing them back to you.
How do I delete my account?: Settings, then Account, then Delete account. It is permanent. There is a full description on our account deletion page.