Need a little help?

For account, subscription or app questions, email us.

Our current response target is within two business days.

Common questions

I forgot my password.: Choose Forgot password? on the sign-in screen. Check your inbox and spam folder for the reset email. If it doesn’t arrive, contact us.
How do I invite a caregiver?: Open My Village in the app. Invite your partner, nanny or other caregivers to My Village with an invite code. Joining is free: they sign in with their own login and never need a subscription. You choose what each person can see and add. You can remove someone at any time, and their access ends immediately.
How do I cancel my subscription?: Cancel through the store where you subscribed. On iPhone: Settings > your name > Subscriptions. On Android: Google Play > profile > Payments and subscriptions > Subscriptions. Deleting the app or your account does not cancel billing.
Can I record care without Wi-Fi?: You can record care offline. Entries sync when you reconnect. Ask Goochie and live sharing need an internet connection.
Who can see photos and journal entries?: Village members see photos according to the access you grant. Your check-in journal is private to your account. The Privacy Policy explains how authorized service providers process data.
How do I delete my account?: Open More > Account > Delete Account. Read the deletion notice before confirming. Cancel any store subscription separately. If you cannot sign in, email privacy@goochiegoo.app from your account email.

This support inbox is for app help. Contact your pediatrician for health concerns; call 911 for an emergency.